Privacy Policy

Last Updated: September 28, 2026

At Zera Creative (“Zera Creative”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide to us when you visit or use our website, https://zera.ae/ (the “Website”), or communicate with us regarding our digital marketing and related services.

This Privacy Policy explains what personal information we may collect, how we use it, how we protect it, when we may share it, and the choices and rights available to you.

By using our Website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

The Website is operated by:

Legal Entity: Zera Creative
Trading Name: Zera Creative
Country: United Arab Emirates
Registered Address: Level 20, Prime Tower, 20th Floor, Business Bay, Dubai, UAE
Email: [email protected]
Website: https://zera.ae/

For privacy-related questions, requests, or concerns, you may contact us using the contact information provided above.

2. Personal Information We Collect

Depending on how you interact with our Website and services, we may collect different categories of personal information.

Information you provide directly

When you contact us, request a proposal, submit an enquiry, request our services, subscribe to communications, or otherwise interact with us, we may collect information such as:

• Full name
• Company or organisation name
• Job title or position
• Email address
• Telephone or mobile number
• Business address
• Website or social media profile information
• Details of your enquiry or project
• Information contained in messages or communications you send to us
• Any other information you voluntarily provide

Please do not provide sensitive personal information through our Website unless it is specifically requested and necessary for the relevant service.

Information collected automatically

When you visit our Website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Date and time of access
• Pages viewed
• Time spent on pages
• Referring website or source
• General location information derived from technical data
• Website interaction and usage information
• Other technical information required for security, performance and website operation

This information may be collected through server logs, cookies, analytics tools and similar technologies.

3. How We Use Your Information

We may use personal information for legitimate business and operational purposes, including:

• Responding to enquiries and requests
• Communicating with prospective and existing clients
• Preparing proposals, quotations and project-related information
• Providing and managing our digital marketing and related services
• Understanding your requirements and business objectives
• Managing client relationships
• Improving our Website, services and user experience
• Monitoring Website performance and usage
• Maintaining Website security and preventing fraud, misuse or unauthorised activity
• Sending service-related communications
• Sending marketing communications where permitted and where applicable
• Managing newsletter subscriptions
• Conducting business administration and record keeping
• Complying with applicable legal and regulatory requirements
• Establishing, exercising or defending legal claims and rights
• Protecting our business, Website, users and other persons

We will process personal information only for appropriate and lawful purposes and in accordance with applicable UAE data-protection requirements.

4. Legal Basis for Processing

Depending on the circumstances, we may process personal information where:

• You have provided your consent;
• Processing is necessary to respond to your request or take steps at your request before entering into a contract;
• Processing is necessary for the performance of a contract or provision of requested services;
• Processing is necessary to comply with a legal or regulatory obligation;
• Processing is necessary to protect legitimate business interests, provided those interests do not override applicable privacy rights; or
• Processing is necessary for another purpose permitted under applicable law.

Where processing is based on your consent, you may withdraw that consent where permitted by applicable law. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Contact Forms and Enquiries

If you submit information through a contact form, enquiry form, consultation request or similar feature on our Website, we may collect the information you provide.

We use this information to:

• Respond to your enquiry;
• Contact you regarding your request;
• Understand your business or project requirements;
• Provide relevant information about our services;
• Prepare proposals or quotations where requested; and
• Maintain appropriate business records.

We do not use information submitted through an enquiry form for unrelated purposes unless permitted by applicable law or you have otherwise provided consent.

6. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about our services, industry insights, updates, events, offers or other marketing communications.

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link included in a marketing email;
• Contacting us using the details provided in this Privacy Policy; or
• Using any available communication preference or opt-out mechanism.

We will continue to send essential service-related communications where necessary, even if you have opted out of marketing communications.

7. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites recognise returning visitors, remember preferences, measure website performance and understand how visitors use a website.

We may use cookies for purposes such as:

• Essential Website functionality;
• Security;
• Remembering preferences;
• Website performance;
• Analytics and statistics;
• Understanding visitor behaviour;
• Improving our Website and services; and
• Marketing or advertising purposes, where applicable.

The specific cookies used by the Website may change as we add, remove or update services and technologies.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of parts of the Website.

8. Analytics

We may use third-party analytics services to understand how visitors interact with our Website and to improve its performance and content.

These services may collect information such as IP address, browser information, device information, pages visited, traffic sources and interaction data.

Where applicable, analytics providers may process information according to their own privacy policies and terms.

We may use services such as Google Analytics, Google Tag Manager or other analytics technologies depending on the configuration of the Website.

9. Advertising and Remarketing

If advertising or remarketing technologies are used on our Website, these technologies may collect information about Website visits and interactions for purposes such as measuring advertising performance, understanding audiences and displaying relevant advertising.

Such services may include technologies provided by third-party advertising platforms such as Google, Meta, LinkedIn or other providers.

The actual services used may change from time to time. Where applicable, you can manage certain advertising and privacy preferences through the relevant third-party platform or your browser/device settings.

10. Third-Party Service Providers

We may use trusted third-party service providers to operate our Website and conduct our business.

Depending on the services we use, these providers may include:

• Website hosting providers
• Cloud storage providers
• Email and communication platforms
• Customer relationship management systems
• Analytics providers
• Advertising platforms
• Payment or invoicing providers
• IT and cybersecurity providers
• Form and lead-management platforms
• Professional advisers and consultants

Where these providers process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual, organisational and technical safeguards are in place where required by applicable law.

We do not sell your personal information as a commercial product.

11. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

• Our employees and authorised personnel;
• Affiliates or related businesses where relevant;
• Service providers and data processors;
• Professional advisers;
• Technology and hosting providers;
• Payment or financial service providers;
• Government authorities, regulators or law-enforcement agencies where required or permitted by law; and
• Other parties where you have provided consent or disclosure is otherwise permitted by applicable law.

We do not disclose personal information to third parties for purposes unrelated to the purposes described in this Privacy Policy unless permitted or required by law.

12. International Transfers of Personal Information

Some of our service providers, technology platforms or business partners may process or store personal information outside the United Arab Emirates.

Where personal information is transferred outside the UAE, we will take reasonable steps to ensure that such transfers and processing are carried out in accordance with applicable UAE data-protection requirements and that appropriate safeguards are applied where required.

The countries and service providers involved may vary depending on the technologies and services we use.

13. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.

Security measures may include:

• Access controls;
• Restricted access to personal information;
• Secure systems and hosting arrangements;
• Authentication and account-security measures;
• Monitoring and security procedures; and
• Appropriate organisational safeguards.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, complying with legal obligations and protecting our legitimate interests.

The appropriate retention period may vary depending on:

• The nature of the information;
• The purpose for which it was collected;
• Our relationship with you;
• Applicable legal or regulatory requirements; and
• Whether the information is required to establish, exercise or defend legal claims.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.

15. Your Privacy Rights

Subject to applicable UAE law and any applicable exceptions or limitations, you may have rights relating to your personal information, including rights to:

• Request information about the personal information we process about you;
• Request access to your personal information;
• Request correction of inaccurate or incomplete personal information;
• Request deletion or removal of personal information where legally applicable;
• Request restriction or cessation of certain processing where applicable;
• Withdraw consent where processing is based on consent;
• Object to certain types of processing where applicable; and
• Exercise other rights available to you under applicable UAE data-protection legislation.

Requests may be subject to applicable legal requirements, limitations, verification procedures and legitimate reasons for retaining or processing information.

To exercise a privacy right, please contact us using the details provided in the “Contact Us” section below.

16. Verification of Privacy Requests

To protect your personal information, we may need to verify your identity before processing certain requests.

We may ask you to provide reasonable information necessary to confirm that you are the person to whom the relevant personal information relates.

We will not request unnecessary information for the purpose of identity verification.

17. Children’s Privacy

Our Website and services are primarily intended for businesses, professionals and other users who are legally able to engage with our services.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent or authorisation, please contact us so that we can review and take appropriate action.

18. Third-Party Websites

Our Website may contain links to websites, social media platforms or services operated by third parties.

These third-party websites have their own privacy policies and terms. We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

19. Social Media

Our Website may include links, widgets, plugins or other integrations with social media platforms such as Facebook, Instagram, LinkedIn, YouTube or other services.

Depending on how these technologies are implemented, third-party platforms may collect information about your interaction with our Website.

Their collection and processing of information are governed by their respective privacy policies and terms.

20. Business Transactions

If Zera Creative undergoes a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Where required, appropriate measures will be taken to protect personal information during such transactions.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, legal requirements or privacy practices.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage you to review this page periodically to remain informed about how we handle personal information.

22. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern about how we process your personal information, please contact us:

Zera Creative
Legal Entity: Zera Creative
Address: Level 20, Prime Tower, 20th Floor, Business Bay, Dubai, UAE
Email: [email protected]
Website: https://zera.ae/

We will review privacy requests and respond in accordance with applicable law and our internal procedures.

23. Governing Privacy Framework

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of the United Arab Emirates relating to privacy and personal-data protection, including, where applicable, Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data, together with other applicable UAE legislation and regulations.

The UAE Government describes Federal Decree-Law No. 45 of 2021 as the federal framework governing the protection and processing of personal data and notes that it establishes rights and obligations concerning personal-data processing and protection.

Where a specific UAE free-zone, emirate-level or sector-specific privacy regime applies to Zera Creative or a particular processing activity, the applicable requirements will also be taken into account.

Last Updated: September 28, 2026