Terms and Condition

Last Updated: September 28, 2026

Welcome to Zera Creative.

These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the website https://zera.ae/ (the “Website”) and, where applicable, your engagement with Zera Creative for digital marketing, creative, technology and related professional services.

By accessing or using our Website, submitting an enquiry, requesting a proposal, engaging our services, or entering into a service agreement with us, you agree to be bound by these Terms, together with any applicable proposal, quotation, statement of work, service agreement or other written agreement issued by Zera Creative.

If you do not agree with these Terms, please do not use the Website or engage our services.

1. About Zera Creative

The Website and services are operated under the brand Zera Creative, based in Dubai, United Arab Emirates.

Brand Name: Zera Creative
Address: Level 20, Prime Tower, 20th Floor, Business Bay, Dubai, UAE
Email: [email protected]
Website: https://zera.ae/

In these Terms, “Zera Creative”, “we”, “us” and “our” refer to Zera Creative.

“You”, “your”, “client” or “customer” refers to any person, business or organisation accessing our Website or purchasing or engaging our services.

2. Scope of Services

Zera Creative is a full-service digital marketing and creative agency. Depending on the agreed scope of work, our services may include:

• Digital marketing strategy.
• Search engine optimisation (SEO).
• Search engine marketing and paid advertising.
• Social media marketing and management.
• Social media advertising.
• Content marketing.
• Copywriting.
• Graphic design.
• Branding and brand strategy.
• Website design and development.
• Landing-page design and development.
• E-commerce solutions.
• Email marketing.
• Conversion-rate optimisation.
• Analytics and reporting.
• Creative production.
• Digital consultancy.
• Marketing strategy and advisory services.
• Other services agreed with the client.

The exact services, deliverables, timelines, fees and responsibilities applicable to a particular project will be set out in the relevant proposal, quotation, statement of work, service agreement or other written agreement.

3. Website Use

You may use our Website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the Website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to the Website or its systems.
• Interfere with the security, functionality or operation of the Website.
• Introduce malware, viruses or other harmful material.
• Scrape, copy or systematically extract Website content without permission.
• Reproduce or commercially exploit Website content without our written permission.
• Impersonate Zera Creative or another person or organisation.
• Use the Website in a manner that could damage our reputation or business.
• Attempt to circumvent security or access restrictions.

We reserve the right to restrict or suspend access to the Website where reasonably necessary for security, maintenance, legal compliance or other legitimate business purposes.

4. Proposals and Quotations

Any proposal, quotation, estimate or scope of work issued by Zera Creative is subject to the terms stated in that document.

Unless otherwise stated:

• A quotation is valid only for the period specified in the quotation.
• A quotation does not constitute an obligation to commence work until accepted and the applicable requirements have been satisfied.
• The final scope of work is determined by the accepted proposal, quotation or service agreement.
• Services outside the agreed scope may be charged separately.
• Changes to the scope may affect the fees and delivery timeline.

Where a proposal contains terms that conflict with these Website Terms, the specific written agreement between Zera Creative and the client will generally govern the relevant service relationship.

5. Client Responsibilities

The client agrees to provide information, materials, access and approvals reasonably required for Zera Creative to perform the agreed services.

Depending on the project, this may include:

• Brand guidelines.
• Logos and other brand assets.
• Website access.
• Hosting or domain access.
• Social media account access.
• Advertising-platform access.
• Analytics and tracking acces.
• Product or service information.
• Images, videos and other creative materials.
• Required business information.
• Timely feedback and approvals.
• Other information reasonably necessary to complete the agreed work.

The client is responsible for ensuring that information and materials supplied to Zera Creative are accurate, lawful and suitable for their intended use.

Delays in providing required information, access, approvals or feedback may affect project timelines.

6. Client Content and Materials

The client remains responsible for content, images, trademarks, logos, data, documents and other materials supplied to Zera Creative.

The client represents that, to the extent applicable, it has the necessary rights, licences and permissions to provide those materials to Zera Creative and to permit us to use them for the agreed project.

The client is responsible for third-party claims arising from materials supplied by the client where the claim results from the client’s lack of rights, permissions or lawful authority.

7. Marketing and Advertising Services

Digital marketing results may depend on many factors outside Zera Creative direct control.

These may include:

• Search-engine algorithms.
• Advertising-platform policies.
• Competition.
• Market conditions.
• Customer behaviour.
• Changes to third-party platforms.
• Website performance.
• Budget.
• Industry conditions.
• Client implementation decisions.
• Changes in applicable laws or platform policies.

Accordingly, unless expressly guaranteed in a written agreement, Zera does not guarantee:

• A specific search-engine ranking.
• A particular number of leads
• A particular number of sales.
• A particular advertising return on investment.
• A specific number of followers, views or engagements.
• Approval of an advertising account.
• Continued availability of any third-party platform.
• Any specific commercial outcome.

We will provide the services with reasonable care and skill consistent with the agreed scope of work.

8. Search Engine Optimisation (SEO)

SEO involves processes and strategies designed to improve organic visibility and search performance.

Because search engines independently determine rankings and may change their algorithms, Zera cannot guarantee specific rankings, traffic levels, indexing outcomes or search-engine positions unless expressly agreed otherwise in writing.

SEO recommendations may involve changes to website content, structure, technical configuration, metadata, links and other elements.

The client is responsible for approving material changes where client approval is required.

9. Paid Advertising

Where Zera manages paid advertising campaigns, advertising spend paid to third-party platforms is separate from Zera’s professional fees unless expressly stated otherwise.

Advertising platforms may reject, suspend, restrict or modify advertisements or accounts according to their own policies and systems.

Zera is not responsible for a third-party platform’s decision to reject, suspend, restrict or discontinue an advertisement, account, campaign or service, except to the extent caused by Zera’s breach of its agreed obligations.

10. Website Development and Technology Services

Where Zera provides website design, development or technology services:

• The agreed proposal or statement of work will define the project scope.
• Additional features or changes may incur additional fees.
• Third-party software, plugins, themes, APIs, hosting and other services may be subject to separate terms and fees.
• The client is responsible for maintaining licences and subscriptions that are registered in the client’s name.
• Website performance may depend on third-party hosting, software and infrastructure.
• Final delivery and ownership rights are subject to the payment and intellectual-property provisions of the applicable agreement.

Unless otherwise agreed in writing, ongoing maintenance, hosting, security monitoring, content updates and third-party subscriptions are not automatically included after project completion.

11. Third-Party Services

Zera may use or integrate third-party services and platforms, including advertising networks, search engines, analytics platforms, social networks, hosting providers, payment processors, software platforms, APIs and other technology services.

Third-party services are controlled by their respective providers.

We are not responsible for changes, outages, restrictions, suspension, termination or policy changes imposed by third-party providers, except where such responsibility arises from our own breach of an applicable agreement or law.

12. Fees and Payment

Professional fees, payment schedules, taxes, expenses and other commercial terms will be specified in the applicable proposal, quotation, invoice or service agreement.

Unless otherwise agreed in writing:

• Invoices are payable according to the payment terms stated on the invoice or agreement.
• Applicable taxes or government charges may be added where required by law.
• Third-party advertising spend, software subscriptions, hosting, domains, stock assets and other external costs may be charged separately.
• Additional work outside the agreed scope may be charged separately.
• Work may be paused where an undisputed payment remains overdue, subject to applicable law and the relevant agreement.

Where advance payment is required, work may commence after the required payment has been received and any necessary onboarding information has been provided.

13. Taxes and VAT

Fees may be subject to applicable taxes, including UAE Value Added Tax (VAT), where applicable.

Where VAT or another applicable tax is legally required, it may be added to the stated service fee and shown on the relevant invoice.

14. Project Timelines

We will make reasonable efforts to meet agreed project timelines.

Timelines may depend on:

• Client approvals.
• Availability of required information.
• Third-party services.
• Technical requirements.
• Scope changes.
• Revisions.
• Advertising-platform approvals.
• Website or hosting dependencies.
• Other circumstances outside our reasonable control.

A delay caused by the client or a third party may result in a corresponding adjustment to the project timeline.

15. Revisions and Scope Changes

The number of revisions included in a project will be specified in the applicable proposal or agreement.

Requests that materially change the agreed scope may be treated as additional work.

Examples may include:

• New pages or features.
• Additional creative concepts.
• Major design changes after approval.
• Additional campaigns.
• New platforms.
• Additional integrations.
• Significant changes to previously approved content, or
• New requirements introduced after commencement.

Additional work will be discussed with the client before significant additional charges are incurred, unless otherwise agreed.

16. Intellectual Property

Unless otherwise stated in a written agreement, Zera Creative retains ownership of its pre-existing materials, methodologies, templates, processes, systems, know-how, tools, concepts and reusable resources.

Subject to full payment of all applicable fees, the client will receive the rights to the final deliverables specifically created for the client to the extent stated in the applicable agreement.

Third-party materials remain subject to their respective licences and terms.

These may include:

• Stock photographs.
• Fonts.
• Plugins.
• Themes.
• Software.
• APIs.
• Music.
• Video assets.
• Templates, and Other third-party resources.

Payment for Zera Creative services does not automatically transfer ownership of third-party intellectual property.

17. Zera Creative’s Portfolio and Promotional Use

Unless otherwise agreed in writing, Zera Creative may identify the client as a client and display completed work in its portfolio, website, presentations, case studies or marketing materials.

If a client requires confidentiality or does not wish its project to be publicly displayed, this should be agreed with Zera Creative in writing.

We will respect reasonable confidentiality obligations and any specific restrictions agreed in writing.

18. Confidentiality

Each party may receive confidential information belonging to the other party during a project.

Each party agrees to use reasonable care to protect confidential information and not disclose it to unauthorised third parties except:

• Where disclosure is necessary to perform the agreed services.
• To professional advisers or service providers who have a legitimate need to know.
• Where required by law or a competent authority.
• Where the information is already publicly available through no breach of confidentiality.

Confidentiality obligations do not apply to information that was already lawfully known, independently developed or becomes publicly available without breach of these Terms.

19. Personal Data

Where Zera Creative processes personal information in connection with its services, such information will be handled in accordance with our Privacy Policy and applicable UAE data-protection requirements.

Where a client provides personal data to Zera Creative for processing on the client’s behalf, the parties may need to enter into additional data-processing terms depending on the nature of the processing and applicable law.

The client remains responsible for ensuring that it has an appropriate legal basis and necessary permissions to provide personal data to Zera Creative where required.

20. Communications

By contacting Zera Creative or submitting an enquiry, you agree that we may communicate with you regarding your enquiry, proposal, project or services.

Marketing communications will be handled in accordance with applicable law and our Privacy Policy.

You may opt out of non-essential marketing communications at any time.

21. Cancellation and Termination

The cancellation and termination terms applicable to a specific project will be set out in the relevant service agreement, proposal or statement of work.

Where no separate termination provisions apply, either party may request termination by providing reasonable written notice, subject to:

• Payment for services already performed.
• Payment for approved third-party costs and committed expenses.
• Payment for completed deliverables.
• Any agreed notice period.
• Any other obligations that survive termination.

Nothing in these Terms limits any mandatory consumer rights or remedies that cannot lawfully be excluded.

22. Refunds

Refund eligibility will depend on the nature of the service, the applicable agreement and applicable law.

Where services have already been performed, work has commenced, third-party costs have been incurred, or deliverables have been produced, refunds may be limited to the extent permitted by the applicable agreement and law.

Any specific refund, cancellation or credit policy agreed with a client will be set out in the relevant proposal, invoice or service agreement.

Nothing in this section is intended to exclude or restrict any mandatory consumer rights under applicable UAE law.

23. Disclaimers

The Website and its general informational content are provided for general information purposes.

While we make reasonable efforts to keep information accurate and current, we do not guarantee that all Website content will always be complete, current or error-free.

Marketing information, case studies and examples of results are provided for illustrative purposes and should not be interpreted as a guarantee that another client will achieve identical or similar results.

Each client’s results may vary depending on circumstances including industry, competition, budget, market conditions, website quality, customer demand and other factors.

24. Limitation of Liability

To the extent permitted by applicable law, Zera Creative will not be responsible for indirect, incidental, special or consequential losses arising from the use of the Website or services where such loss is not reasonably foreseeable or is not otherwise attributable to a breach of our obligations.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable UAE law.

In particular, nothing in these Terms is intended to remove or restrict mandatory consumer rights, statutory protections or liability that cannot lawfully be excluded.

Any specific contractual limitation of liability applicable to a paid service may be stated in the relevant service agreement.

25. Indemnification

To the extent permitted by applicable law, a client may be responsible for losses or claims arising from:

• Materials supplied by the client that infringe third-party rights.
• Unlawful instructions provided by the client.
• Misuse of services by the client.
• Breach of the client’s obligations under the applicable agreement.
• Unauthorised use of third-party intellectual property supplied by the client.

This provision does not apply to the extent that the relevant loss was caused by Zera Creative own breach, negligence, unlawful conduct or other circumstances for which Zera Creative is legally responsible.

26. Force Majeure

Zera Creative will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters.
• Government actions or restrictions.
• War or civil unrest.
• Significant internet or telecommunications failures.
• Cybersecurity incidents.
• Widespread infrastructure failures.
• Third-party platform outages.
• Strikes or labour disruptions.
• Epidemics or pandemics.
• Other events reasonably beyond our control.

We will take reasonable steps to resume affected services when circumstances permit.

27. Website Availability

We do not guarantee that the Website will always be available, uninterrupted or free from errors.

The Website may occasionally be unavailable because of:

• Maintenance.
• Updates.
• Hosting issues.
• Technical failures.
• Security incidents.
• Third-party service interruptions.
• Other circumstances beyond our reasonable control.

28. Third-Party Links

The Website may contain links to third-party websites.

Such links are provided for convenience or informational purposes. Zera Creative does not control those websites and is not responsible for their content, security, availability, privacy practices or terms.

Your use of third-party websites is subject to their own terms and policies.

29. Changes to These Terms

We may update these Website Terms from time to time.

Updated Terms will be published on this page with a revised “Last Updated” date.

Changes to these Website Terms do not automatically modify the commercial terms of an existing client agreement unless the applicable agreement expressly permits such modification or the parties otherwise agree in writing.

30. Governing Law

These Terms are intended to be governed by the applicable laws of the United Arab Emirates and, where applicable, the laws and regulations of the Emirate of Dubai.

Any dispute arising from a specific client engagement will be subject to the dispute-resolution and jurisdiction provisions contained in the applicable service agreement.

Where no separate dispute-resolution provision has been agreed, the parties will seek to resolve the matter amicably before commencing formal proceedings, subject to their respective legal rights.

31. Consumer Rights

Nothing in these Terms is intended to remove, restrict or waive any mandatory rights or protections available to consumers under applicable UAE law.

Where applicable, Zera Creative will comply with mandatory consumer-protection requirements.

32. Entire Agreement

For a particular project, these Website Terms should be read together with the applicable proposal, quotation, statement of work, invoice and/or service agreement.

If there is a conflict between these general Website Terms and a specific written service agreement, the specific service agreement will govern the relevant client engagement to the extent of the conflict.

33. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The invalid or unenforceable provision will be interpreted or replaced to the extent necessary to make it valid and enforceable while preserving its intended purpose as far as legally possible.

34. No Waiver

A failure or delay by Zera Creative to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.

35. Contact Us

If you have questions regarding these Terms or our services, please contact:

Zera Creative
Address: Level 20, Prime Tower, 20th Floor, Business Bay, Dubai, UAE
Email: [email protected]
Website: https://zera.ae/

Last Updated: September 28, 2026